Report Software Bugs

Cornucopia Software
Makers of Practice Magic Psychotherapy Billing Software

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Software Bugs

If you are experiencing a problem that seems to be related to the change in milleniums (Y2K) please contact us by telephone or by e-mail at our support address, . We will respond by providing you with a web address to download a Y2K version of Practice MAGIC. If you prefer an update disk to downloading the update, please indicate that in your message, along with your current postal address.

Otherwise, if you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please FILL OUT ALL FIELDS and be as specific as possible when describing the problem.

What version of the software are you using?
What operating system are you using?
Please enter a brief one-line description of the problem:

(example: "Editor doesn't respond to up-arrow when editing Client info.")
We can only repair problems that we can observe ourselves, so it is important that you tell us how to make the problem happen. Please think about what we might be able to do to reproduce your problem. Because the problem may be ideosyncratic to your particular client list, user data or calendar files, we suggest you start the Practice MAGIC program (if it is not already running), open and close the client file(s) that are involved in the particular problem using the "CLIENT INFO" option in the calendar EDIT menu, insert a fresh BACKUP disk in drive "A," and and exit MAGIC, selecting the BACKUP option. The resulting BACKUP disk should then contain the files we may need to reproduce your problem. If necessary, play with the program until you discover what steps are necessary to cause the problem to happen. If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed. If we have heard of the problem before or can guess at the source, we will try to help you with it, but if we haven't seen or heard of it before and can't reproduce it ourselves, we probably won't be very helpful.:

(note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

Please provide us with the following information in case we need to contact you:

Name:    

Phone (and best times):   

E-mail:

THIS SPACE MUST BE LEFT BLANK:

We may need to contact you for more information if we have trouble reproducing the problem you describe.